Some teams function very well, while others less so. The same holds for a collaboration between systems and their users. An evaluation of how a human-system team functions can offer valuable insights why some function well while others do not. More importantly, we can identify what needs to be improved. It might be a single system, a group of users or the because one users works with many systems. Before you can improve, you need to know what the weakest and strongest link is in a collaboration between humans and systems.
Within a European research project, a conceptual team was evaluated with firefighters collaborating with autonomous robots during a disaster response mission (e.g. an earthquake). The team was evaluated on their task and communication efficiency. The results were used to further improve the operator interfaces and communication facilities.